Yes. Locked Talk works in the vast majority of UK prisons and is already used by customers nationwide without issue. We provide real UK landline numbers using established telephony infrastructure, specifically suited to prison calling systems.
If, in the unlikely event, the service does not work at a particular prison, and you notify us within 14 days of taking out the service without having used it, we will issue a full refund.
No. Locked Talk is an independent service provider and is not affiliated with any prison or correctional facility. Our role is simply to help prisoners and their families stay in contact more affordably.
Locked Talk works with the majority of UK prisons. Prison phone systems vary slightly, but our service is designed to be compatible with standard prison calling arrangements.
You pay a simple monthly fee based on your chosen plan. This covers call forwarding to your mobile.
The prisoner is charged standard landline rates by the prison's phone provider. This is significantly cheaper than calling a mobile directly.
No. There are no setup fees, no hidden charges, and no long-term contracts.
Yes. All plans except the Starter plan allow you to add additional numbers so calls can be forwarded to family members or friends.
No. You can start with just one number and add additional people later from your account.
Most numbers are ready within minutes to a few hours. Occasionally it may take slightly longer, depending on the area code selected.
Yes. The number we provide is a standard UK landline number. Once you receive it, you can test it by calling it once or twice before sharing it with the prisoner.
Because the number rings your mobile, you'll need to call it from another phone or ask someone else to ring it - otherwise you'd be calling yourself.
You will need to give the number to the prisoner. They must then submit it to the prison administration team to be added to their approved PIN list. The exact process varies slightly by prison, but it is usually straightforward.
Yes - and we recommend it. Most prisoners add both the landline number we provide and your mobile number. This means that if you ever cancel the service, or if there were any temporary issues, calls can still continue using the mobile number.
The service follows the prisoner. The landline number stays the same. As long as the new prison allows the number on their approved PIN list, calls can continue without interruption.
No. You pay monthly and can cancel at any time.
Your service will stop at the end of your billing period. There are no cancellation penalties.
Just let us know and we'll update the system for you. There's no need to set anything up again - calls will simply start forwarding to your new number.
Yes. All payments are processed securely through our payment providers. We do not store your card details.
Yes. We only collect the information required to provide the service and operate in line with UK data protection laws.